Road Transport
FAQ's - Members
Can I set
different limits for different cards?
Yes. Not only can you set
different fueling limits for different cards, you can also set the fuel type,
distance travelled, number of hours between use and vehicle validations.
Can I control the stops where the card will be accepted?
Yes. You
can control which Key To The Highway cardlock sites will accept the card along
any given route in Canada or the United States.
How can I
change card limits and when?
You can change card limits 24 hours a
day, 7 days a week by calling the Customer Support Centre at 1-877-359-9792.
How do I report lost or stolen cards?
You can report lost or
stolen cards by calling the Customer Support Centre at 1-877-359-9792, 24
hours a day, 7 days a week.
What should I do if my card
doesn't work?
Please report this to us as soon as possible by
calling 1-877-359-9792, 24 hours a day, 7 days a week.
When will I get my fuel transaction reports?
You can generate your
own standard or customized transaction reports by calling our Customer Support
Centre at 1-877-359-9792 and request our data reporting software.
How will these reports help me save money and streamline my spending?
Comprehensive reporting and transaction reports can decrease the amount of
administrative efforts and costs you require to track your fleet expenditures.
How do I reach someone in Customer Support?
You can call us 24
hours a day, 7 days a week at 1-877-359-9792.
How do I
register a compliment or a complaint with Esso?
You can register a
compliment or a complaint by calling our Customer Support Centre at
1-877-359-9792, 24 hours a day, 7 days a week.
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