Esso e-Invoice Manager FAQs
Q: How long does the enrollment process take?
A: The enrollment process will take a maximum of 5 days.
Q: Will I still receive paper invoice(s)/statement(s) or reports?
A: No. Once you have enrolled for Esso e-Invoice Manager, you will no longer be sent paper invoices, statements or reports.
Q: What if my PC does not have the minimum technical requirements?
A: When enrolling for e-Invoice Manager, your software is validated. If it does not meet the minimum computing requirements, you will be presented with a link to download software for the appropriate version of Internet Explorer.
Q: Who do I call for help?
A: 1-866-242-7904 or e-mail cssceco@esso.com
Q: Is there a restriction to the number of users I can register to use e-Invoice Manager?
A: No, there is no restriction to the number of users.
Q: Are the different levels of access or authority levels?
A: Yes, your company must assign a ‘web contact’ --– who will have authority to grant access to users with the following levels: ‘view’, ‘endorse’ and ‘approve’.
Q: What type of file is created when using the download function in e-Invoice Manager?
A: All download requests create an MS Excel file.
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