|  | What Can Our Technical Specialists Do For Your Business?
On-site marketing technical support visits
From coast to coast in
Canada, our marketing technical services (MTS) team stay on the move. Their
job is not just to help our industrial customers choose the right lubricants,
but also to help customers make the very most of the lubes they choose.
Members of our MTS team travel hundreds of thousands of kilometers each year,
sharing their knowledge and experience to solve problems in the field, and to
find new ways to improve our product line.
Putting this much
experience to work for customers isn't common. Nor is it inexpensive. But
after all these years, it would be difficult to do business any other way.
Please contact your local sales representative to set up an on-site marketing
technical service visit.
Failed parts analysis
Typically, if a piece of industrial equipment has suffered a mechanical
failure, an in-depth analysis of the failed part is needed to understand the
cause and future prevention of a similar failure. At Imperial Oil, skilled
marketing and research people work with our customers to help solve these
problems.
Our research department is equipped with
state-of-the-art analytical and testing technology in materials
characterization and evaluation. The type of testing to be performed on a
failed part is determined once the sample arrives at our research center.
These types of analyses are extensive so as to provide our customers with a
complete understanding of the problem. Evaluation of failed parts can include
the use of one or more of the following:
-
optical microscopic analyses
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scanning electron microscopy
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x-ray micro-analysis
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research tribologists
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class 'A' mechanics specializing in engine rebuild/engine performance
optimization
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extensive research library
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communications with equipment manufacturers
Please contact your Esso sales representative for more information about our
failed parts analysis service, or call 1-800-268-3183
Lube
audits & surveys
For more information on lube surveys and
audits, please visit our lubrication management pages:
Lubrication Management
Lube surveys and audits
Technical Support
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